Return Policy

If you have a WoodWick Candle that is not burning properly, or have another issue with the quality of your candle, your options are:

  1. If you DID NOT purchase the candle from this website, call 800-827-2231 to contact Virginia Gift Brands, the company that makes the candles.
  2. If you DID purchase the candle from this website and if your candle is less than 25% burned through, follow the procedures below to return the candle to us, enclosing a note to describe what the candle is doing (or not doing, as the case may be).  We will send you a new candle of the same type if it is in stock.  If your candle is not in stock we will send you another candle of your choice.  This option is ONLY for those customers who ordered from this website and return their gift receipt with the candle.

IN-STORE PURCHASES: For the Return Policy on in-store purchases refer to your receipt. For items returned without a receipt we will issue a Store Credit or Gift Card.

ONLINE PURCHASES: Any items you purchase may be returned when accompanied by the original receipt. If the items are received by us in like-new condition, you will be credited for the price of the item (less any discount). Halloween and Christmas returns limited to 30 days after the holiday. For items returned without a receipt we can send you a replacement item or items at your shipping expense.

Write "RETURN" on the outside of the box and ship any items you'd like to return to:

The Woods,
15825 95th Ave N,
Maple Grove, MN 55369-4473.

If you have any further questions on returns or exchanges, feel free to call us at 888-838-4067.